Hybrid Lashes

Cancellation Policy

By booking an appointment with us, you agree to these terms and conditions. Right to Refuse Service Our therapists are highly trained professionals dedicated to delivering top-quality services. However, we reserve the right to refuse or discontinue service to any client if we believe that continuing the service would put our therapist at risk, or if a client engages in inappropriate or disrespectful behaviour. This includes, but is not limited to, verbal abuse, harassment, or any conduct that makes our therapists feel uncomfortable or unsafe. We are committed to maintaining a safe and respectful environment for both clients and staff. 48-Hour Cancellation Policy We understand that sometimes schedules change, and you may need to cancel or reschedule your appointment. We kindly ask that you provide at least 48 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer your time slot to another client. Cancellations made less than 24 hours before the scheduled appointment will incur a cancellation fee of 50% of the service cost No-Show Policy Clients who do not show up for their scheduled appointment without prior notice will be charged the full cost of the service. A "no-show" not only affects our business but also prevents other clients from booking that time slot. We appreciate your understanding and cooperation in respecting our schedule and that of other clients. Late Arrivals If you arrive late for your appointment, we will do our best to accommodate you within the remaining time of your scheduled session. However, please note that your session may be shortened to ensure that subsequent appointments run on time. Full service fees will apply for the shortened session. If you are more than 15 minutes late, we may consider it a no-show, and the full appointment fee will be charged. Payment Terms Payment is due at the time of service unless prior arrangements have been made. We accept cash and card. In the event of a late cancellation or no-show, the applicable fees will be charged to the payment method on file or will be due before future appointments can be booked. Health and Safety For the safety of our clients and staff, we require that you disclose any health conditions, allergies, or injuries that may affect your treatment. Affinity Beauty Clinic reserves the right to modify these policies at any given time.

Contact Details

• Roundhouse Meeting Hall, Cardinal Bourne St, London SE1 4EJ, UK

  Affinitylashco@gmail.com